Data Handling & Retention

This page explains exactly what data PalletVision collects, how it flows through our system, and how long we keep it.

Data Flow

1. Camera feeds are ingested by the on-premise edge device via RTSP
2. AI models process frames locally on the edge device, detecting production events (pallet built, board cut, etc.)
3. Event metadata (timestamp, event type, camera zone, count) is sent to the PalletVision cloud API over TLS 1.3
4. Dashboard displays aggregated metrics, timelines, and reports from the cloud database
5. ERP sync pushes event data to PalletConnect (or other configured ERPs) via authenticated API

What We Collect

| Data Type | Stored Where | Retention | |-----------|-------------|-----------| | Raw video frames | Edge device (memory only) | Not stored — processed and discarded in real time | | Event clips (if enabled) | Edge device local storage | 7 days default, configurable | | Event metadata (counts, timestamps) | PalletVision cloud | Duration of contract + 90 days | | Dashboard configuration | PalletVision cloud | Duration of contract + 90 days | | User account data | PalletVision cloud (via Clerk) | Duration of contract + 90 days | | ERP sync logs | PalletVision cloud | 30 days rolling |

What We Do Not Collect

• No PII — we do not capture, store, or process personally identifiable information from camera feeds
• No facial recognition data — our models are trained on pallets and boards, not people
• No audio — edge devices do not capture or process audio
• No raw video in the cloud — video is processed on the edge and never uploaded

Data Deletion

Customers can request full data deletion at any time by contacting security@palletvision.ai. Upon contract termination, all customer data is deleted within 90 days per our retention policy.

Backups

Cloud-stored data is backed up daily with encrypted snapshots. Backups are retained for 30 days and stored in the same region as the primary data.